Rumos Emprego

Workplace: Lisbon (On-Site)

Role:

• Definition, implementation, and maintenance of the Microsoft 365 governance model;
• Management of the Hub 365 (currently managed by the client), ensuring alignment with standards and best practices;
• Creation, update, and maintenance of management and operational documentation for the M365 ecosystem;
• Management of Microsoft 365 licensing, including different types, profiles, and optimization considering the existing complexity and lack of structured information in ITSM;
• Management of authorized domains for external sharing and respective policies;
• Management of visibility, ownership, and lifecycle of Microsoft Teams;
• Management and governance of Microsoft 365 Groups;
• Management of access rights in the context of M365 mobility;
• Handling of 3rd level requests and incidents;
• Definition of operational and lifecycle procedures;
• Delivery and handover of procedures to the consortium;
• Inventory of M365 functionalities and services, as well as monitoring Microsoft updates and roadmap;
• Monitoring and follow-up of Microsoft service health notifications and global incidents;
• Tracking and management of tickets with Microsoft;
• Delivery of training sessions and workshops (Teams, Planner, licensing, M365 best practices).

Profile:

• Degree in Information Technology or a related field;
• Professional experience in Microsoft 365 administration and governance;
• Proven experience with Microsoft Teams, SharePoint Online, Power Apps, Power Automate, and Power Virtual Agents;
• Experience in defining M365 governance models, standards, and processes;
• Strong knowledge of Microsoft 365 licensing management and optimization, including usage analysis and optimization;
• Knowledge of Azure AD / Entra ID, including groups, permissions, and access control;
• Experience in external sharing management and compliance;
• Ability to design and document operational and governance procedures;
• Experience in interacting with and escalating issues to Microsoft support;
• Knowledge of ITSM (incidents, requests, problems, and changes);
• Analytical skills to track updates and assess the impact of new M365 services;
• Good knowledge of English (spoken and written);
• Strong communication skills and ability to interact with multiple stakeholders;
• High sense of responsibility and autonomy.

Work with us:

• With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
• At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
• Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
• Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.