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Service Desk Expert (Report & SLAs)

Workplace: Lisbon (Hybrid)
  • Academic qualifications at the 12th year level;
  • Proven professional experience in the service control process and its SLAs;
  • Professional experience in operating ITSM tools, with a focus on ServiceNow;
  • Ability to create documentation that highlights the status of the service and its possible improvements;
  • Solid knowledge of the Incident Management and Change Management process;
  • Good knowledge in building service dashboards and creating analyzes in Power BI;
  • ITIL, Power BI and MS Excel training and/or certifications are valued;
  • Fluency in Portuguese and good knowledge of English;
  • Good communication and teamwork skills;
  • Strong customer orientation and service quality;
  • Spirit of initiative and autonomy.
Work with us:
  • With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
  • At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
  • Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
  • Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.