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Service Desk Coordinator

Workplace: Lisbon (Hybrid)
  • Academic qualifications at the 12th year level;
  • Minimum professional experience of 3 years in managing Service Desk teams;
  • Proven professional experience in operating ITSM tools, with a focus on ServiceNow;
  • Proven experience in service control and management of quality metrics, with a focus on improving service;
  • Ability to create documentation that highlights the status of the service and its possible improvements;
  • Knowledge of building dashboards and Power BI is valued;
  • Knowledge of the Retail sector is valued;
  • Training and/or certifications in ITIL and Power BI are valued;
  • Fluency in Portuguese and good knowledge of English;
  • Excellent communication skills and leadership skills;
  • Team spirit, with the ability to build bridges between the various interlocutors;
  • Ability to learn and continuously improve.
Work with us:
  • With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
  • At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
  • Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
  • Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.