Rumos Emprego

Workplace: Setúbal (On-Site)

Profile:

• Academic qualifications equivalent to 12th grade;
• Minimum of 5 years' professional experience in IT service team management;
• Solid knowledge of ITIL Incident Management and Request Management processes;
• Proven experience in defining performance metrics, identifying and implementing KPIs;
• Knowledge of ServiceNow will be valued;
• Knowledge of automation and use of AI will be valued;
• Experience in managing teams in a remote model;
• ITIL V4 certification is valued;
• Fluency in Portuguese and English;
• Excellent communication and customer service skills;
• Good leadership skills and a taste for teamwork;
• Ability to manage priorities and delegate tasks.

Work with us:

• With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
• At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
• Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
• Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.