Rumos Emprego

Workplace: Remoto

Role:

• Provide support and assistance to users, ensuring a high-quality service;
• Record, analyse and escalate incidents and support requests;
• Diagnose and describe problems in a clear and structured manner;
• Ensure that support tickets are followed up and resolved;
• Collaborate with the team to identify and resolve technical issues;
• Contribute to the organisation and continuous improvement of support processes.

Profile:

• Academic qualifications equivalent to 12th grade;
• At least 1 year’s professional experience in technical support or a similar role;
• User-level IT skills;
• Ability to analyse, diagnose and resolve problems;
• Experience of user support in the retail sector (preferred);
• Experience in customer service and logging support tickets (preferred);
• Excellent oral and written communication skills;
• Strong learning ability, organisational skills and resilience;
• Good ability to work as part of a team;
• Availability to work 24/7 shifts.

Work with us:

• With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
• At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
• Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
• Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.