Rumos Emprego

Workplace: Lisbon / Porto (Hybrid)

Role:

• Provide technical support to end users regarding Salesforce-related issues and queries;
• Diagnose, analyze, and resolve Salesforce-related problems, including data integrity issues, user access problems, and configuration errors;
• Support user management activities, including new user creation, user deactivation, and management of profiles and permission sets;
• Monitor system performance and identify potential areas for improvement;
• Develop and deliver basic training materials and resources to empower users on Salesforce features and best practices;
• Support the creation and maintenance of standard Salesforce reports and dashboards to monitor key metrics and provide relevant insights;
• Work closely with the Digital Financing Support team to understand business requirements and support the ongoing evolution of the platform.

Profile:

• Bachelor's degree in Information Technology or a related field;
• More than 1 year of professional experience in Salesforce support roles or similar CRM platform support environments;
• Experience in analyzing and resolving common Salesforce issues;
• Familiarity with Salesforce standard objects and native functionalities;
• Salesforce Certified Administrator (ADM 201) or Salesforce Certified Platform App Builder certification (preferred);
• Familiarity with creating Salesforce reports and dashboards (preferred);
• Experience with data loading and migration tools, such as Data Loader (preferred);
• Good command of English;
• Excellent analytical and problem-solving skills, with strong attention to detail;
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users;
• Strong prioritization and multitasking abilities, with the capability to work effectively in a dynamic and demanding environment;
• Customer-oriented mindset and commitment to delivering excellent service;
• Ability to work both independently and as part of a team.

Work with us:

• With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
• At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
• Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
• Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.