Este website utiliza cookies para melhorar a experiência de utilização. Ao permanecer consente o uso de cookies, de acordo com a nossa Política de Cookies.

IT Support Technician

Workplace: Lisbon (On-Site)
Functions:
  • Answering and registering technical support requests;
  • Diagnosing and resolving hardware and software problems;
  • Providing remote and face-to-face support to users;
  • Preparing, installing and configuring various pieces of equipment and software;
  • Installation and management of cabling;
  • Scheduling deliveries and collections of devices and equipment with users;
  • Deploys MacOS and Windows computers, as well as iOS devices;
  • Participating in employee onboarding and offboarding processes;
  • Keeping documentation up to date on requests, incidents, problems and solutions applied.
Profile:
  • Higher education in Information Technology;
  • At least 2 years' professional experience in troubleshooting and end-user support;
  • Experience with Apple and Windows operating systems;
  • Proficiency in desktop administration and deployment;
  • Proven experience in deploying images via SCCM;
  • Solid knowledge of installing and activating Microsoft 365 (OneDrive, Outlook, Teams, etc.);
  • Analytical and problem-solving skills, with a methodical approach to troubleshooting;
  • Familiarity with ITIL methodologies and best practices;
  • Fluency in English;
  • Excellent written and verbal communication skills;
  • Ability to think critically and understand problems in depth;
  • Proactivity and focus on execution and meeting objectives.
Work with us:
  • With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
  • At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
  • Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
  • Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.