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Business Analyst (ServiceNow)

Workplace: Lisbon (Hybrid)
Profile:
  • Higher education in the field of Information Technologies;
  • Minimum of 1 year of professional experience as a ServiceNow Business Analyst;
  • Good knowledge of ServiceNow;
  • Excellent ability to analyse functional requirements according to business needs and the needs of the various teams involved;
  • Strong ability to recommend and implement functional and technical solutions based on identified requirements;
  • Strong skills in leading functional workshops with operational teams and business stakeholders;
  • Good ability to support the structuring of implemented functionalities;
  • Experience and strong ability to provide consultancy to clients in order to suggest enhancements to the ServiceNow platform (valued);
  • ServiceNow CSA certification;
  • ServiceNow SAM and FSM certifications (valued);
  • Fluency in Portuguese and English;
  • Strong analytical, organisational, and planning skills;
  • Excellent communication skills and ease in interpersonal relationships;
  • Sense of responsibility, proactivity, and autonomy.
Work with us:
  • With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
  • At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
  • Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
  • Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.